At bundleartsvg.com, customer satisfaction is a priority. However, due to the digital nature of our products, all sales are considered final. Please read the following terms of our Refund Policy to understand how we handle refunds, exchanges, and other issues related to your purchase.

1. All Sales are Final

Since our products are digital files, they are considered “used” once they are downloaded or accessed. For this reason, all sales are final, and we do not offer refunds or exchanges on any purchases, except under certain conditions outlined below.

2. Exceptions for Refunds

Refunds will only be considered in the following exceptional circumstances:

  • Corrupt or Defective Files: If the digital file you purchased is corrupt, incomplete, or defective and you are unable to use it, you are eligible for a replacement or refund. Please notify us at support@bundleartsvg.com within 14 days of purchase, providing details of the issue and attaching a screenshot of the error, if applicable.
  • Duplicate Purchase: If you mistakenly purchased the same digital file twice, please contact us within 14 days of the second purchase for a refund of the duplicate order. Proof of the duplicate purchase will be required.

3. How to Request a Refund

If you believe you are eligible for a refund based on the conditions above, please follow these steps:

  • Contact Support: Send an email to support@bundleartsvg.com, including your order number, the name of the product, and a detailed description of the issue. If relevant, please include screenshots of the error or problem.
  • Refund Processing Time: Refunds will be processed within 7 business days after we confirm your eligibility. Refunds will be issued to the original payment method used at checkout (e.g., credit card, PayPal).
  • Refund Rejections: If your refund request does not meet our refund criteria, you will receive a response explaining why your request was denied.

4. Technical Support and File Replacements

If you encounter technical issues with the files (e.g., compatibility issues, incomplete downloads), we encourage you to reach out to our support team first. In many cases, the issue can be resolved by:

  • Re-downloading the File: You may try downloading the file again using the link provided in your order confirmation email.
  • File Replacement: If the file is confirmed to be defective, we will provide you with a new file or an alternative solution.

5. Chargebacks

If you file a chargeback without contacting us to resolve the issue, we reserve the right to terminate your account and deny any future purchases. We are committed to working with you to resolve any issues, and we encourage you to contact us first before initiating a chargeback.

6. License Violations and Refunds

If we find that the product you purchased has been used in violation of our Licensing Policy, no refund will be provided, even if your case falls under one of the exceptions for refunds. Additionally, your license to use the digital file(s) will be revoked, and legal action may be taken against you for violating our terms of service.

7. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you decide you no longer need or want the product after purchasing.
  • Incorrect Product Choice: It is your responsibility to ensure the product you are purchasing meets your needs. We recommend carefully reading the product description and file compatibility before making a purchase.
  • Inability to Use the Files: It is your responsibility to ensure your software or machine is compatible with the file formats we offer (e.g., SVG, DXF, PNG, etc.).
  • File Download Issues: If you do not download the file within the designated period (e.g., 30 days), we cannot offer a refund or replacement.

8. Customer Support

If you have any questions or need help with a product, our customer support team is here to assist you. Please contact us at:

  • Email: support@bundleartsvg.com
  • Business Hours: Monday – Friday, 9 AM – 6 PM (GMT)
  • Response Time: We aim to respond to all inquiries within 1 business day.

9. Changes to this Refund Policy

bundleartsvg.com reserves the right to modify or update this Refund Policy at any time. If changes are made, we will notify customers by email or through a notice on our website. Continued use of our site following any changes indicates acceptance of the updated policy.

By making a purchase on bundleartsvg.com, you agree to this Refund Policy. If you have any further questions, feel free to contact us at support@bundleartsvg.com